First Editing only hires experienced editors but offers full-time and year-round work in various editing capacities, such as copy editing, business editing, proofreading services, book editing, thesis editing and much more. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. How often are you paid? NextWave Advocacy , LLC contracts with news junkies that are politically aware, home-based individuals who are critical thinkers to make outbound calls to educate citizens and help them participate in contacting their elected officials. The relationships gained to yourself personally and the company is satisfying. Job requirements our ideal candidate will possess the following: I like problem solving and making customers happy.
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Customer service representatives held about 2. Many work in telephone call centers, credit and insurance agencies, banks, and retail stores. Representatives usually work in an office setting, sharing a large room with other employees. As a result, the work area can be crowded and noisy. Some workers may be under pressure to answer a designated number of calls while supervisors monitor them for quality assurance. In addition, the work can sometimes be stressful when they have to interact with difficult or irate customers.
Because many call centers are open around the clock, these positions may require early morning or late night shifts. Weekend or holiday work is also common. In retail stores, customer service representatives are often needed to work during busy times, such as evenings, weekends, and holidays. Some companies hire additional workers during the holiday season when more customers are expected. Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job.
They should be good at communicating and interacting with people and have basic computer skills. Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.
In certain industries, such as finance and insurance, customer service representatives must keep up-to-date with changing regulations. Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam.
Some employers may provide training for these exams. Customer service representatives typically have an interest in the Helping, Persuading and Organizing interest areas, according to the Holland Code framework. The Helping interest area indicates a focus on assisting, serving, counseling, or teaching other people. The Persuading interest area indicates a focus on influencing, motivating, and selling to other people.
The Organizing interest area indicates a focus on working with information and processes to keep things arranged in orderly systems. If you are not sure whether you have a Helping or Persuading or Organizing interest which might fit with a career as a customer service representative, you can take a career test to measure your interests.
Customer service representatives need strong communication skills to answer customers clearly. They must understand and communicate information effectively in writing, by phone, or in person. Companies rely on representatives to help retain customers by answering customer questions and complaints in a helpful and professional manner. Workers should be patient and polite, especially when interacting with difficult or irate customers.
By resolving issues effectively, representatives contribute to customer loyalty and retention. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. In May , the median hourly wages for customer service representatives in the top four industries employing these workers were as follows:. Although most customer service representatives work full time, about 1 in 5 worked part time in Employment of customer service representatives is projected to grow 13 percent from to , about as fast as the average for all occupations.
Overall employment growth should result from growing industries that specialize in handling customer service. Specifically, telephone call centers, also known as customer contact centers, are expected to add the most new jobs for customer service representatives.
15, International Customer Service Representative jobs available on rockbutton.tk Apply to Customer Service Representative, Call Center Representative and more! While customer service is at the heart of every call type, our work-from-home customer service agent opportunities focus on traditional customer care for retail clients, banks and other companies. Customer service jobs have changed dramatically—they’re no longer just about answering questions. Our clients are looking for independent. Search CareerBuilder for Customer Service Jobs and browse our platform. Apply now for jobs that are hiring near you.